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Privacy Policy

This Privacy Policy explains how Lucky Elf Casino handles personal information when you visit the website, create or use an account, contact support, make deposits or withdrawals, or otherwise use the available services. It is intended to provide clear, practical information for players in Australia about the types of data that may be collected, why it is used, how it is protected, and the choices available to you.

Lucky Elf Casino operates under three licences: Curaçao Gaming Authority licence OGL/2023/176/0095, Comoros AOFA licence ALSI-202509073-FI2, and Tobique Gaming Commission licence No. 0000064.

Information we may collect

To provide an online casino service, Lucky Elf Casino may handle information that identifies you, relates to your account, or is connected with your use of the website. The information collected depends on the services you use, the choices you make, and the checks that are needed to operate the account safely and responsibly. We aim to collect information that is reasonably necessary for these purposes.

Account and identity details

This may include your name, date of birth, contact details, login information, account preferences, responsible gaming settings, and information you provide when registering or updating an account. We may also keep records of communications with you, including questions, requests and information provided to customer support.

Verification information

Where appropriate, we may request information or documents to verify identity, age, account ownership or other details. Verification documents may contain personal information such as your name, date of birth, photograph, address or document identification details. These checks help protect players, prevent unauthorised access, support anti-fraud processes and meet applicable legal and operational requirements.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, account balances, transaction dates and payment methods. Depending on the payment method, we may receive limited payment information from payment providers. We do not generally need to store complete payment card details when those details are processed by an authorised payment service. Transaction records help us operate the account, investigate disputes, identify unusual activity and meet record-keeping obligations.

Device, technical and usage data

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, pages viewed, access times, approximate location information and information about how you interact with the website. This data can help maintain security, diagnose technical problems, improve performance and understand general website usage.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support security, measure performance and understand how visitors use the service. Some cookies may be necessary for core website functions, while others may support preferences, analytics or relevant communications. You can manage or block cookies through your browser settings. Blocking certain cookies may affect the availability or performance of some website features.

How and why information is used

Personal information is used for legitimate business, service, security and compliance purposes. We do not use information for purposes that are unrelated to the service without a suitable reason or, where required, your consent. Common purposes include:

  • Creating, maintaining and administering your player account.
  • Processing account activity, deposits, withdrawals and other requested transactions.
  • Confirming identity, age and account ownership where checks are required.
  • Detecting, preventing and investigating fraud, money laundering, collusion, abuse, payment problems and other suspicious or unauthorised activity.
  • Providing customer support, responding to questions and handling complaints or account requests.
  • Applying account security measures, including monitoring unusual logins and protecting credentials.
  • Operating, maintaining and improving the website, games, features and technical systems.
  • Understanding general usage trends, testing functionality and correcting errors.
  • Sending service messages about accounts, transactions, security, changes or important operational matters.
  • Sending marketing communications where permitted and where you have provided the required consent or where another lawful basis applies.
  • Meeting applicable legal, regulatory, tax, accounting, dispute-resolution and record-keeping requirements.
  • Supporting responsible gaming processes and helping maintain a safer gambling environment.

Where information is used for marketing, you can choose to stop receiving those communications. You may still receive essential service messages relating to your account, security, transactions or changes to the service because these are not promotional communications.

Sharing information with service providers

Personal information may be shared with carefully selected service providers when this is necessary to provide the service or fulfil one of the purposes described in this policy. Examples may include payment providers, identity and verification services, fraud-prevention providers, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. These providers should only handle information for relevant business purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to protect players, prevent unlawful activity, respond to a valid legal request, enforce applicable terms, resolve a dispute, or protect the rights, property and security of the service and its users. We do not sell personal information as a general business practice.

Security, storage and retention

Reasonable technical, organisational and administrative measures are used to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, secure authentication processes, monitoring, encryption where appropriate, staff training and procedures for handling security incidents. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so you should also protect your password, use a secure device and notify support if you suspect unauthorised account activity.

Personal information may be stored or processed by service providers in Australia or in other locations, depending on the systems used to operate the website and provide related services. Where information is handled by another organisation, appropriate steps are taken to support its security and proper use.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, anonymised or de-identified.

Information about children

The service is intended for adults who are legally permitted to use online gambling services. We do not knowingly invite children to create accounts or provide personal information. If you believe a child has provided information through the website, please contact us so the matter can be reviewed and appropriate steps can be taken.

Your privacy rights and choices

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how your information is collected, used or shared.

How to make a request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@luckyelfcasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request concerns account details, verification documents, payment records or another person’s information.

We will review requests within a reasonable time and respond in accordance with applicable requirements. A request may be limited or declined where fulfilling it would affect the rights of another person, compromise security, interfere with fraud-prevention processes, conflict with a legal obligation, or require records that must be retained. If information cannot be deleted because it must be kept, we will continue to protect it and use it only for the required purpose.

  • Access: ask for a copy or explanation of personal information held about you, subject to applicable limits.
  • Correction: tell us if information is inaccurate, out of date or incomplete so it can be reviewed and updated where appropriate.
  • Deletion: ask for information to be removed where there is no continuing reason or legal requirement to retain it.
  • Marketing consent: withdraw consent or opt out of promotional messages by contacting support@luckyelfcasino.wtf or using an available unsubscribe option.
  • Cookies: manage or block cookies through your browser settings, while recognising that some functions may not work as intended.

Changes and contact

This Privacy Policy may be updated when the service, technology, privacy practices or applicable requirements change. The current version will be made available on the website. If a change is significant, reasonable steps may be taken to draw it to your attention. You should review this page from time to time so you understand how information is handled.

If you have a privacy question, want to exercise a data right, or believe your personal information has been handled incorrectly, contact support@luckyelfcasino.wtf. Please avoid sending unnecessary sensitive information in your first message. We will explain any further information needed to verify your request and investigate the matter.

This policy should be read together with the website’s other applicable terms, notices and responsible gaming information. Where there is a conflict between this policy and a mandatory privacy requirement, the mandatory requirement will apply.